Terms of service

Terms of Service

FauziaCooks (FCooks Ltd)
Last updated: February 2026

1. Overview

Welcome to FauziaCooks. In these Terms of Service, the terms “we”, “us” and “our” refer to FauziaCooks (FCooks Ltd). We operate this website and online store, including all related information, content, features, tools, products and services made available through it (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you. Any purchase made through this store is made directly with FauziaCooks, not Shopify.

By using our Services, you agree to these Terms, along with our Privacy Policy and Refund Policy.

If you do not agree, you must not use our Services.

2. Consumer Rights

Nothing in these Terms limits your rights under the Consumer Rights Act 2015.

Products must be:

  • Of satisfactory quality
  • Fit for purpose
  • As described

If they are not, you may be entitled to a repair, replacement, or refund.

3. Eligibility

You must be at least 18 years old or have permission from a parent or guardian to use our Services.

You agree that all information provided is accurate and up to date.

4. Accounts

You are responsible for maintaining the confidentiality of your account details and for all activity under your account.

We are not liable for unauthorised use of your account.

5. Products

We aim to ensure all product descriptions, images and details are accurate. However, due to the nature of food products, variations in appearance, colour, or texture may occur.

All products are subject to availability and may be withdrawn or changed at any time without notice.

6. Food Products & Storage

Our products are perishable food items and must be stored correctly.

  • Store in an airtight container
  • Keep in a cool, dry place
  • Avoid moisture and humidity

We are not responsible for spoilage or quality issues caused by improper storage after delivery.

Customers must check all ingredients and allergen information before consumption. If you have allergies or dietary requirements, contact us before ordering.

7. Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.

We may refuse or cancel orders where:

  • Products are unavailable
  • There is a pricing or listing error
  • Fraud or misuse is suspected
  • We believe the order is for resale or commercial use

Our products are sold for personal use only and may not be resold without written permission.

8. Pricing & Payment

All prices are subject to change without notice.

You agree to provide accurate payment and billing details and confirm you are authorised to use the payment method provided.

9. Shipping & Delivery

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by couriers or events outside our control.

Risk passes to you upon confirmed delivery.

10. Refunds

All returns and refunds are governed by our Refund Policy.

11. Promotions

Promotions and discount codes may be subject to additional terms and can be withdrawn at any time.

12. Intellectual Property

All content on this site is owned by or licensed to FauziaCooks.

You may not copy, reproduce, or use any content without written permission.

13. Third-Party Services

We are not responsible for third-party websites, tools, or services linked to or used through our store.

14. Shopify Relationship

Our store is powered by Shopify, but all transactions are between you and FauziaCooks.

Shopify is not responsible for any issues relating to your purchase.

15. User Content

If you submit reviews or content, you grant us permission to use it for business and marketing purposes.

16. Errors

We reserve the right to correct errors or inaccuracies and cancel orders if necessary.

17. Prohibited Use

You must not:

  • Use the site unlawfully
  • Transmit harmful code
  • Attempt to gain unauthorised access
  • Scrape, copy, or misuse content
  • Use automated tools or bots to access the site

18. Termination

We may suspend or terminate access if you breach these Terms.

19. Disclaimer

Services are provided “as is” without warranties, except where required by law.

20. Limitation of Liability

Nothing excludes liability where unlawful.

Our liability is limited to the value of the goods purchased.

21. Indemnity

You agree to indemnify us against claims arising from your misuse of the Services.

22. Governing Law

These Terms are governed by the laws of England and Wales.

23. Changes to Terms

We may update these Terms at any time. Continued use of the Services means you accept any updates.

24. Contact Information

FauziaCooks (FCooks Ltd)
Email: fcooksltd@gmail.com
Business address: London, UK
Company number: 16810477
Registered in: England and Wales